Refund Policy

REFUND POLICY

Refund is applicable for product purchase amount only when the product is defected.

From The Time of Signing Up (after Submitting the Agreement) Maximum 48hrs to 72 working hrs. , If Service Not Delivered For Configuring for Your Bot ,You can request for Refund.

Refund is not applicable For the Loss.

As Becoming Our Client by accepting the Terms and Conditions above , You certify that you are well aware and you Cease To File For Refund After Purchase.

Before contacting our support team, we recommend the following:

1. Check that your account was charged correctly, and there were no duplicate charges.

2. Take the time to review the service and see if it aligns with your needs. Our expert support is available for questions.

3. If you're having technical difficulties, please contact our support staff first as many issues can be resolved quickly. If the issue persists, you may request a refund.

JOURNAL & EXPERT HISTORY
Comprehensive Account History

If you would like to transfer your purchase or to submit a refund request, Please provide us the Client ID Number, Authorized User Name, date of purchase, a complete account trading history, journal and expert history exporting from your MT5 platform in PDF OR HTML extension for the particular account through email. The email should be sent to [email protected] from the same email Address what was provided in the Expert coding form.

Please allow up to 72 hrs to our team to review your details and process your refund or transfer of license request depending on the nature of inquiry. Our support team will contact you to confirm that your refund/transfer has been processed or to ask for any additional information if needed.

If you have any further questions or concerns, we are happy to assist you through our support desk.